Last Updated: March 12th, 2025

Welcome to Orderpiqer! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our cloud-based Warehouse Management System ("WMS"). By using Orderpiqer, you consent to the practices described in this Privacy Policy.

1. Who We Are

Orderpiqer is operated by:

Orderpiqer
Gielis Beijsstraat 81B
4813 EP Breda
The Netherlands

Chamber of Commerce: 75109778
VAT Number: NL002261129B27
IBAN: NL32KNAB0503217190

If you have any questions about this policy, contact us at info [at] orderpiqer [dot] com.

2. What Data We Collect

We collect and process the following types of data:

Account Information: Name, email address, company details, and payment information.
Usage Data: Information about how you interact with Orderpiqer (e.g., logins, activity logs).
eCommerce Data: Orders, product details, and customer information from connected platforms (WooCommerce, Shopify, etc.).
Technical Data: IP address, browser type, operating system, and cookies.

3. How We Use Your Data

We use your data for the following purposes:

To provide and maintain the Orderpiqer service.
To process orders, manage inventory, and integrate with shipping couriers.
To improve our platform, including analytics and performance monitoring.
To provide customer support and communicate important updates.
To comply with legal obligations.

4. Legal Basis for Processing Data

We process personal data based on:

Contractual Necessity: To provide our services to you.
Legitimate Interests: Improving our platform, fraud prevention, and security.
Legal Obligations: Compliance with tax, accounting, and regulatory laws.
Consent: Where required (e.g., marketing emails).

5. How We Share Data

We do not sell your data. We may share your data with:

Third-Party Service Providers: Payment processors, hosting services, and integrations (e.g., Shopify, WooCommerce).
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In case of a merger, acquisition, or sale of assets.

6. Data Security

We implement security measures to protect your data, including encryption, access controls, and secure servers. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain your data as long as necessary for the purposes outlined in this policy. If you delete your account, we may retain some data to comply with legal obligations.

8. Your Rights (GDPR Compliance)

If you are in the European Economic Area (EEA), you have the following rights:

Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate data.
Deletion: Request deletion of your data (“right to be forgotten”).
Objection: Object to data processing based on legitimate interests.
Portability: Request your data in a machine-readable format.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at info [at] orderpiqer [dot] com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or in-app notifications.

12. Contact Information

If you have questions about this Privacy Policy, please contact us at: info [at] orderpiqer [dot] com

Orderpiqer
Gielis Beijsstraat 81B
4813 EP Breda
The Netherlands

Chamber of Commerce: 75109778
VAT Number: NL002261129B27
IBAN: NL32KNAB0503217190

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